topic Re: Installation problems in Broadband

Installation problems

Shazza131 — Mon, 29 Dec 2025 13:13:05 GMT

I ordered Sky TV and full fibre broadband 8 weeks ago when I was told it would take a few days to complete the installation. Since then sky have told me that open reach need to do a survey or something before my broadband can be installed. I have just checked the open reach broadband checker online which states that full fibre broadband is available at my property. I cannot ring sky as my mobile signal is shocking and I do not have broadband to be able to use WiFi calling. How can I contact sky to get my broadband installed so I can watch the TV they have already taken 2 months payments for.

Re: Installation problems

TimmyBGood — Mon, 29 Dec 2025 13:32:10 GMT

@Shazza131

Putting the address into the BT Wholesale Availability Checker may provide a clue.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Installation problems

Shazza131 — Mon, 29 Dec 2025 13:49:47 GMT

Thank you for your reply. Please see results below...

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange Y WLR Withdrawal Y SOADSL Restriction N

Our records show the following FTTP network service information for these premises:-Multi Dwelling Unit Residential UG Proven Clear.

ONT exists with active service. No spare ports are available. A new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Re: Installation problems

JimM1 — Mon, 29 Dec 2025 14:15:08 GMT

@Shazza131 Say's you have it all from the text you sent!

""ONT exists with active service.""