topic Re: How do get a new broadband hub? in Broadband

How do get a new broadband hub?

Docklands+LNE — Sun, 04 Aug 2024 18:56:38 GMT

Hi, My Sky Broadband hub has never been great and lately it's been dropping out. It's probably about 3 years old. How do I go about ordering a new one? Thank you.

Re: How do get a new broadband hub?

cookiemonsteruk — Sun, 04 Aug 2024 19:00:31 GMT

@Docklands+LNE

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: How do get a new broadband hub?

Highlinder — Sun, 04 Aug 2024 19:03:52 GMT

@Docklands+LNEDo you have the router that is third one along called the Sky Q hub just now from Sky shown in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: How do get a new broadband hub?

Docklands+LNE — Sun, 04 Aug 2024 19:06:11 GMT

I have the 2nd one down.....

Re: How do get a new broadband hub?

Highlinder — Sun, 04 Aug 2024 19:18:03 GMT

@Docklands+LNE So you have the Sky hub is that what you are saying?

Re: How do get a new broadband hub?

Docklands+LNE — Sun, 04 Aug 2024 19:53:55 GMT

I have the sky broadband hub..

Re: How do get a new broadband hub?

Highlinder — Sun, 04 Aug 2024 20:23:46 GMT

@Docklands+LNE So you are looking for the White broadband Max router. That is more locked down than the one you have. Are you sure it is the hub dropping out and not the connection as @cookiemonsteruk asked you for your router stats to figure out what is going on.

Re: How do get a new broadband hub?

Docklands+LNE — Mon, 05 Aug 2024 16:27:11 GMT

Hi,

It could well be the settings, it's got 2 skids and it's all a bit all over the place.

I will try and get the details next time I'm on my laptop @cookiemonsteruk @Highlinder

I tried on phone and the username admin and password sky didn't work.

I must have changed them a few years back, hopefully I can get in 👍

Re: How do get a new broadband hub?

Righeadgarage — Mon, 29 Dec 2025 10:16:50 GMT

Hi my router has went on the blink [Removed]

Moderator notes: Removed personal info

Re: How do get a new broadband hub?

JimM1 — Mon, 29 Dec 2025 10:25:15 GMT

@Righeadgarage You need to call sky then and let then know that fact! Dial 150 from your landline if it is working or the same number if you have a sky mobile!

Re: How do get a new broadband hub?

Getard — Fri, 20 Feb 2026 08:54:34 GMT

Hi I have renewed my contract but sky hubs old any chance of a free

upgrade. Thanks Gerard

Re: How do get a new broadband hub?

splatto — Fri, 20 Feb 2026 09:13:10 GMT

If you have the black 4.2 SR203 they won't upgrade it unless you sign up to WIFI Max.

Re: How do get a new broadband hub?

JimM1 — Fri, 20 Feb 2026 09:17:53 GMT

@Getard Determine old, see the link below and say what sky you have currently from them from the pictures!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: How do get a new broadband hub?

Adamb87 — Mon, 13 Apr 2026 10:15:50 GMT

My Internet keep dropping out I need new nub and router mine is over 4 years old.

Re: How do get a new broadband hub?

Chrisee — Mon, 13 Apr 2026 10:35:09 GMT

@Adamb87 while the hub could be faulty it is more likely a line issue 4 years is not old for a router. If you call Sky they can see the diagnostics to see if the hub is the issue.