topic Re: Internet keeps dropping out in Broadband https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5176796#M543376 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158545">@TheLindsells</a>&nbsp;Run the diagnostic test as linked below for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Mon, 29 Dec 2025 10:07:42 GMT JimM1 2025-12-29T10:07:42Z Internet keeps dropping out https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5176792#M543375 Our Internet for the last month or so keeps dropping out. We pay alot of money and keep getting orange lights on our router and TV not connecting. Mon, 29 Dec 2025 10:04:44 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5176792#M543375 TheLindsells 2025-12-29T10:04:44Z Re: Internet keeps dropping out https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5176796#M543376 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4158545">@TheLindsells</a>&nbsp;Run the diagnostic test as linked below for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Mon, 29 Dec 2025 10:07:42 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-dropping-out/m-p/5176796#M543376 JimM1 2025-12-29T10:07:42Z