Had sky for 5 weeks. Never had Internet working

Billymac21 — Sun, 28 Dec 2025 11:15:45 GMT

Move into property 7 weeks ago, got activated 5 weeks ago, and still no internet, tried every combination possible and still no light on internet, says it works fine through all tests and also saying I've used over 600gb of data I December even though nothing is connected !? Can't even find a contact number for sky Help please !!!

Re: Had sky for 5 weeks. Never had Internet working

Daniel0210 — Sun, 28 Dec 2025 11:21:14 GMT

@Billymac21

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Had sky for 5 weeks. Never had Internet working

JimM1 — Sun, 28 Dec 2025 13:53:34 GMT

@Billymac21 The contact number is 150 from a landline phone if it is working, or 150 from a sky Mobile if you have that also!

topic Re: Had sky for 5 weeks. Never had Internet working in Broadband

Had sky for 5 weeks. Never had Internet working

Re: Had sky for 5 weeks. Never had Internet working

Re: Had sky for 5 weeks. Never had Internet working