topic ONT powercable in Broadband

ONT powercable

Eddie68 — Sat, 27 Dec 2025 12:00:53 GMT

Hi,

We have moved into our new home and purchased the sky bundle with the stream puck, sky essantial and Netflix. But when plugging this in we have realised our ONT power cable is missing. What should we do about this?

thanks

Eddie

Re: ONT powercable

JimM1 — Sat, 27 Dec 2025 12:16:01 GMT

@Eddie68 When is the sky Activation for your broadband connection, the day after that you can call sky and let them know that the ONT PSU is no longer there, they will arrange for OR/CF depending on who supplies it all to get a new replacement with an Engineer to fit for you!

Also see this if you wish to do your own thing while waiting on the correct replacement unit being organised!

Outreach power adapter stopped working | Sky Community

Re: ONT powercable

GD1 — Sat, 27 Dec 2025 12:13:50 GMT

@Eddie68 It does make you wonder why the previous occupants take the power supply unit with them, you're not the 1st to report this kind of thing.