topic Re: Connection constantly dropping in Broadband

Connection constantly dropping

Lorraineh75 — Sat, 27 Dec 2025 10:47:10 GMT

The Internet connection is dropping stopping me watching TV undoing anything on my phone or laptop. Is full fibre available or any other connection as this is terrible.im getting below the guaranteed connection I was promised. Please could I get some help as I rely on. My Internet as im disabled and housebound

Re: Connection constantly dropping

JimM1 — Sat, 27 Dec 2025 10:58:10 GMT

@Lorraineh75 If you use this sky help it will say what you can or cannot get to your home currently!

https://www.sky.com/broadband/full-fibre-broadband

or the BTW one below just use the address section and fill in ALL the required fields to see. If CF CityFibre is available just go to there site but sky may cover it on there's first!

BT Broadband

Re: Connection constantly dropping

JimM1 — Sat, 27 Dec 2025 11:00:19 GMT

@Lorraineh75 As you also do not say what you have then this may help you below if you have a potential bad connection!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).