topic WiFi down for 7 days will I be compensated? in Broadband

WiFi down for 7 days will I be compensated?

Lizotalvaro43 — Sat, 27 Dec 2025 09:29:45 GMT

WiFi has been down for 7 days due to issue in area. Will I automatically be compensated for the time it had been down?

thanks

Re: WiFi down for 7 days will I be compensated?

caesarome — Sat, 27 Dec 2025 10:24:56 GMT

@Lizotalvaro43

You should be compensated once the fault has been fixed if you reported this to Sky as you can read about here:

https://www.sky.com/help/articles/auto-compensation

Re: WiFi down for 7 days will I be compensated?

Daniel0210 — Sat, 27 Dec 2025 10:30:06 GMT

@Lizotalvaro43
This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: WiFi down for 7 days will I be compensated?

TimmyBGood — Sat, 27 Dec 2025 12:44:30 GMT

@Lizotalvaro43

As long as the fault was known by Sky on or before Monday 22nd, then yes. The potential complication is that Thursday, Friday, today and tomorrow don't count towards the target time to fix.