https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5175557#M543080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4572701">@Niccase</a>&nbsp;an Orange internet light indicates a loss of connection to the exchange. If it has been down for more than an hour the Service Checker in the My Sky app run over a mobile connection should offer to book an engineer to check your line if you run through the tests. If there is an area fault affecting your line thecapp should show that as well.</P> <P>&nbsp;</P> <P>It is unlikely you caused this loss yourself unless you disturbed the cables. If however you do lock a hub up it is simple to reset back to the defaults by pressing in the reset pin using a paperclip or similar for 20 seconds until the power led blinks and then releasing.. These instructions explain how to split the WiFi bands on a black hub&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610" target="_blank">Split Sky WiFi bands </A></P> Sat, 27 Dec 2025 05:41:44 GMT Chrisee 2025-12-27T05:41:44Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5175515#M543066 <P>My WiFi isn't working. &nbsp;I have an orange light on the box. I was trying to link my EV charger to the WiFi and think I may have disabled the 2.4 connection as it changed from auto and then connection went off&nbsp;</P> Fri, 26 Dec 2025 23:26:31 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5175515#M543066 Niccase 2025-12-26T23:26:31Z https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5175557#M543080 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4572701">@Niccase</a>&nbsp;an Orange internet light indicates a loss of connection to the exchange. If it has been down for more than an hour the Service Checker in the My Sky app run over a mobile connection should offer to book an engineer to check your line if you run through the tests. If there is an area fault affecting your line thecapp should show that as well.</P> <P>&nbsp;</P> <P>It is unlikely you caused this loss yourself unless you disturbed the cables. If however you do lock a hub up it is simple to reset back to the defaults by pressing in the reset pin using a paperclip or similar for 20 seconds until the power led blinks and then releasing.. These instructions explain how to split the WiFi bands on a black hub&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610" target="_blank">Split Sky WiFi bands </A></P> Sat, 27 Dec 2025 05:41:44 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5175557#M543080 Chrisee 2025-12-27T05:41:44Z