topic Re: Two orange lights on hub no internet in Broadband

Two orange lights on hub no internet

Sam712 — Fri, 26 Dec 2025 21:57:53 GMT

Your website is saying there nothing wrong but my internet is down

Re: Two orange lights on hub no internet

caesarome — Fri, 26 Dec 2025 22:04:11 GMT

@Sam712

You are are not talking to Sky but to other customers on here.

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Two orange lights on hub no internet

JimM1 — Fri, 26 Dec 2025 22:20:03 GMT

@Sam712 And about the lights linked below for you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start