topic Internet connection in Broadband

Internet connection

Barry112 — Fri, 26 Dec 2025 21:28:14 GMT

The internet has been dropping for the last few days which has spoilt our christmas. I have to enter the wifi details and password about 7 times a day, it is not a lie. I would like compensation for the lost time and tv that we have had. It is not acceptable especially for the amount we pay each month

Re: Internet connection

caesarome — Fri, 26 Dec 2025 21:53:14 GMT

@Barry112

You are only talking to other customers here.

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet connection

JimM1 — Fri, 26 Dec 2025 21:54:33 GMT

@Barry112 Don't think that will qualify for any kind off refund, call sky 150 from your landline, or run a diagnostic on your sky hub/line!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).