topic Re: Close the contract in Broadband

Close the contract

Maria22grecu — Fri, 26 Dec 2025 20:03:47 GMT

Hi, I would like to

Close my contract with your internet as soon as possible I am so disappointed about your service. All the time I got problems with the internet connection and Netflix I am not able to watch nothing on internet and even I don't have any full signal on my devices in the house. I really want to close the contract with you asap

Re: Close the contract

Daniel0210 — Fri, 26 Dec 2025 20:20:13 GMT

Not with us @Maria22grecu

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period to the address the account was registered at. Remember to keep any proof of posting indefinitely.

Re: Close the contract

GD1 — Fri, 26 Dec 2025 20:20:56 GMT

@Maria22grecu You can't raise this in a public community, you need to give Sky 14 daus notice for broadband if you're outside the minimum term or simply choose a new provider and switch to them using OTS.