I'm having continuous connection WiFi problems.-

Kangie — Fri, 26 Dec 2025 19:02:05 GMT

Daily problems with WiFi dropping out

I pay for this NOT to happen

Fix it

Re: I'm having continuous connection WiFi problems.-

Daniel0210 — Fri, 26 Dec 2025 19:29:58 GMT

@Kangie
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: I'm having continuous connection WiFi problems.-

JimM1 — Fri, 26 Dec 2025 19:30:23 GMT

@Kangie The community Forum is NOT sky customer service, your demands will be better met by the likes of sky, so call them 150 on your landline 8am to 8pm are the opening times and think they are back to normal operation tomorrow onwards again!

topic I'm having continuous connection WiFi problems.- in Broadband

I'm having continuous connection WiFi problems.-

Re: I'm having continuous connection WiFi problems.-

Re: I'm having continuous connection WiFi problems.-