https://helpforum.sky.com/t5/Broadband/Can-t-disable-sky-shield/m-p/5175336#M543003 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3300974">@Cathk044</a>&nbsp;Call sky ROI and have them take a look at your account side, they also will be able to set it to the required level you need if you want them to do it also for you!</P> Fri, 26 Dec 2025 17:51:47 GMT JimM1 2025-12-26T17:51:47Z https://helpforum.sky.com/t5/Broadband/Can-t-disable-sky-shield/m-p/5175305#M542999 <P>Hi I want to disable sky shield, I am a sky ireland customer, when I try to access the settings on mysky it says sorry something went wrong, I am the primary sky id, anyone know what I can do?&nbsp;</P> Fri, 26 Dec 2025 16:43:33 GMT https://helpforum.sky.com/t5/Broadband/Can-t-disable-sky-shield/m-p/5175305#M542999 Cathk044 2025-12-26T16:43:33Z https://helpforum.sky.com/t5/Broadband/Can-t-disable-sky-shield/m-p/5175336#M543003 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3300974">@Cathk044</a>&nbsp;Call sky ROI and have them take a look at your account side, they also will be able to set it to the required level you need if you want them to do it also for you!</P> Fri, 26 Dec 2025 17:51:47 GMT https://helpforum.sky.com/t5/Broadband/Can-t-disable-sky-shield/m-p/5175336#M543003 JimM1 2025-12-26T17:51:47Z