topic Re: Broadband issues in Broadband

Broadband issues

RichardFairley — Fri, 26 Dec 2025 13:24:39 GMT

I have been having issues with my broadband for the past few months with it only working for the TV for Netflix and Youtube and nothing else such as social media etc. I have checked the service which seems to be fine and rebooted the router and nothing has changed.

Re: Broadband issues

TimmyBGood — Fri, 26 Dec 2025 13:29:37 GMT

@RichardFairley wrote:

nothing else such as social media etc

You may need to adjust the age setting in Sky Broadband Shield.

Re: Broadband issues

caesarome — Fri, 26 Dec 2025 13:41:28 GMT

@RichardFairley

You can do this via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield