topic Rescheduling the installation appointment in Broadband

Rescheduling the installation appointment

MariuszBilski — Thu, 25 Dec 2025 21:18:37 GMT

I’m unable to reschedule the installer’s appointment. The system keeps redirecting me back to the previous page, and I don’t want to communicate with a chatbot.

Sky only sent me a cable. Outside my apartment the installers have already installed the box, but the cable hasn’t been brought inside. I’m still waiting for the installer, but I can only have the visit after January 9th. Should I connect this cable to the equipment I already have? Sky please, contact with me... email please

Re: Rescheduling the installation appointment

GD1 — Thu, 25 Dec 2025 21:21:45 GMT

@MariuszBilski Sky won;t and can't contact you on the back of a community post that uses an unlinked account.

Can you post the results of the link here, please remove any address/cabinet data 1st https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

The community will be ale to advise better what the next steps are likely to be.

Re: Rescheduling the installation appointment

TimmyBGood — Thu, 25 Dec 2025 21:58:56 GMT

@MariuszBilski wrote:

Sky only sent me a cable. Outside my apartment the installers have already installed the box, but the cable hasn’t been brought inside. I’m still waiting for the installer, but I can only have the visit after January 9th. Should I connect this cable to the equipment I already have?

The 'Conversion Kit' (ethernet cable) isn't relevant until the indoor optical equipment (ONT) is installed. It's for linking the ONT to the Sky Broadband Hub.

Re: Rescheduling the installation appointment

JimM1 — Thu, 25 Dec 2025 22:53:32 GMT

@MariuszBilski If you need to change the appointment then if you cannot do it online which i think is just not possible to do you need to call sky and Speak with customer service, they are the ones who can check and see, do NOT be surprised if it moves way back in scheduling that i see from your order history, it may even move by a month, so you just need to call!