https://helpforum.sky.com/t5/Broadband/intermet-down/m-p/5174946#M542846 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4572060">@Sean56</a>&nbsp;There is not much can be done with the Internet off light, but try this link after an hour or so!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>And/or the following depending on your connection type below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <EM><STRONG>Full Fibre then the lights on the OR/CF ONT also require to be looked at!</STRONG></EM><BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Thu, 25 Dec 2025 19:50:53 GMT JimM1 2025-12-25T19:50:53Z https://helpforum.sky.com/t5/Broadband/intermet-down/m-p/5174942#M542843 <P>Internet light has gone off entirely and phone has gone orange, power and Wi-Fi both green. Tried all 5 steps of sky self heal and cannot re-connect. Please advise.</P> Thu, 25 Dec 2025 19:39:12 GMT https://helpforum.sky.com/t5/Broadband/intermet-down/m-p/5174942#M542843 Sean56 2025-12-25T19:39:12Z https://helpforum.sky.com/t5/Broadband/intermet-down/m-p/5174946#M542846 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4572060">@Sean56</a>&nbsp;There is not much can be done with the Internet off light, but try this link after an hour or so!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank" rel="noopener">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>And/or the following depending on your connection type below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also <EM><STRONG>Full Fibre then the lights on the OR/CF ONT also require to be looked at!</STRONG></EM><BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Thu, 25 Dec 2025 19:50:53 GMT https://helpforum.sky.com/t5/Broadband/intermet-down/m-p/5174946#M542846 JimM1 2025-12-25T19:50:53Z