Ongoing Wi-Fi + broadband issues

Ang_43 — Thu, 25 Dec 2025 19:17:41 GMT

Hi everyone, hoping for some advice from the community.

For the last month to now, my Sky broadband has been really unreliable at home. During Christmas, you can see just how terrible the connection is with more devices trying to connect.

The main problems are Wi-Fi frequently drops out / loses internet, Devices won’t connect, such as phones and computers or connect and then immediately disconnect with a poor signal. We have tried rebooting the hub helps temporarily, but the issue always comes back. I’ve already tried restarting the hub multiple times / left it off for a few minutes, checked cables and hub position, forgot the network + reconnected on devices, tried an Ethernet cable.

What’s the best way to ensure this is handled properly by Sky, and what evidence should I collect?

Re: Ongoing Wi-Fi + broadband issues

JimM1 — Thu, 25 Dec 2025 19:33:34 GMT

@Ang_43 What sky hub are you using currently, the white sky Max, the black Sky Broadband Hub, link below for you to look at... Next also what type connection and speed package from sky do you have!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

topic Re: Ongoing Wi-Fi + broadband issues in Broadband

Ongoing Wi-Fi + broadband issues

Re: Ongoing Wi-Fi + broadband issues