No internet

Rabila — Thu, 25 Dec 2025 18:56:21 GMT

There is no Internet connection. There's a red light on the router and no lights on at all on the small white box on the wall.

Re: No internet

Daniel0210 — Thu, 25 Dec 2025 18:59:52 GMT

@Rabila
The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

JimM1 — Thu, 25 Dec 2025 19:26:50 GMT

@Rabila When you say the small box on the wall do you mean the ONT Fibre Modem, no lights would be no power to it, or possibly switched off with the pushbutton on the bottom some do have an on/off switch! Until you get it lit up then you will have no Broadband Internet!

Wifi

Rabila — Thu, 25 Dec 2025 19:27:57 GMT

Our WiFi began to work as we had a faulty extension lead

Re: Wifi

JimM1 — Thu, 25 Dec 2025 19:40:54 GMT

@Rabila If it is ONE off those cheap chinese manufactured multi socket types, then do yourself a favour, replace it with a good make one!

topic No internet in Broadband

No internet

Re: No internet

Re: No internet

Wifi

Re: Wifi