Broadband issue

KemalA — Thu, 25 Dec 2025 11:53:59 GMT

My broadband isn't working, I've reseted my box numerous times and it's showing a amber light.

Re: Broadband issue

Daniel0210 — Thu, 25 Dec 2025 11:55:46 GMT

See further down about the lights on the hub.

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband issue

AshPhoenix — Thu, 25 Dec 2025 12:53:26 GMT

Mine is the same got finer installed because the old service was bad from day one this is worse it's been down for more than an hour when kids have PlayStations etc grrr

Re: Broadband issue

Matt821 — Thu, 25 Dec 2025 12:56:38 GMT

mine is down too what a day for it where abouts are you too

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