https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5174655#M542732 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571711">@Anna175</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 24 Dec 2025 22:49:22 GMT caesarome 2025-12-24T22:49:22Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5174653#M542730 <P>In box one light it's orange</P> Wed, 24 Dec 2025 22:43:04 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5174653#M542730 Anna175 2025-12-24T22:43:04Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5174655#M542732 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571711">@Anna175</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 24 Dec 2025 22:49:22 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5174655#M542732 caesarome 2025-12-24T22:49:22Z