topic Re: Sky Engineer installed wrong network point in Broadband

Sky Engineer installed wrong network point

zara_ — Wed, 24 Dec 2025 10:19:17 GMT

this is so frustrating, sky engineer came to my house the first time installed the ONT then went out to connect some wires and messed up everything it disconnected my neighbours wifi and phoneline and wasnt able to finish the job and fix it, we had to wait until monday (including my neighbours). 2nd engineer comes on monday checks things out realises everything is wrong, calls his manager, doesnt get anything fixed. 2 days later i finally get a text from them saying their installation connected me to the wrong network so they'll have to reverse it and get it sorted in the next few days. great so another ones coming. it's almost a week now, like can i at least get a discount or something for all your mistakes ? you used up almost 3 engineers for just a fibre connection 😭

Re: Sky Engineer installed wrong network point

GD1 — Wed, 24 Dec 2025 10:22:54 GMT

@zara_ You won't get a discount from anyone on the community as we are all customers here.

Once the issue is resolved you may be entitled to auto compensation as per this link https://www.sky.com/help/articles/auto-compensation

Re: Sky Engineer installed wrong network point

Daniel0210 — Wed, 24 Dec 2025 10:25:09 GMT

@zara_

Not our mistake(s). You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

I'm not sure your issue comes under the auto compensation policy. Once it's all sorted contact Sky and see if they'll credit your account as a good will gesture.

Re: Sky Engineer installed wrong network point

JimM1 — Wed, 24 Dec 2025 10:36:59 GMT

@zara_ There is a lot more that goes on than just connecting up a Fibre cable especially if OR did not do there side all correctly, they just cannot stick it anywhere they wish and it sounds like that was done and all down to poor planning on the OR side, unfortunate the swapover can kill the copper connection and that may just not be recoverable then, gripe to sky about it or fill in the sky Complaint form with all the details!