topic Re: Wifi no light in Broadband

Wifi no light

Sandra146 — Tue, 23 Dec 2025 16:51:38 GMT

Hello I have no WiFi connection.

I have green lights on power, and WiFi

Orange for voice

And no light on Internet.

Have checked service and says its all ok, have also tried resetting and turning power off and on

Thank you

Re: Wifi no light

caesarome — Tue, 23 Dec 2025 17:53:57 GMT

@Sandra146

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi no light

Sandra146 — Tue, 23 Dec 2025 19:35:22 GMT

Thank you, I will ring them