No internet

Weronika29 — Tue, 23 Dec 2025 11:19:50 GMT

I haven't had internet on my devices for a couple of days now. It works fine on SKY TV but it doesn't work on anything else (phones, laptops). I've checked my broadband and Wi-Fi on Sky checker and it came back saying it's okay.

Router is also fine, I've restaretd it but it hasn't helped...

Re: No internet

caesarome — Tue, 23 Dec 2025 11:25:07 GMT

@Weronika29

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic No internet in Broadband

No internet

Re: No internet