https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/5173488#M542385 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4570342">@Matt4music</a>&nbsp;how are you measuring speeds? If it is on a device connected by WiFi tgen you are probably simply measuring the speed of the WiFi link between the hub and your device if so those results look fine. Sky test the speed to your hub daily you can see the results in the service checker in the My Sky app. Fibre speeds can vary due to contention* at peak times which is why services are sold on as "up to" but if speeds fall below the guarantee for your product for 3 continous daus you can claim the speed guarantee this link explains more&nbsp;<A href="https://www.sky.com/help/articles/broadband-speeds-explained" target="_blank">https://www.sky.com/help/articles/broadband-speeds-explained</A></P> <P>&nbsp;</P> <P>* The way Openreach provide full fibre connections is a single 2.48Gb/s feeds a distribution point serving up to 30 lines statistically you should get the speed you buy most of the time but speeds can drop at peak times. Sky and the other isps who have customers using a distribution point habe no control over this. You should never see a noticeable slow down in normal domestic activities only in test results.</P> Tue, 23 Dec 2025 08:33:10 GMT Chrisee 2025-12-23T08:33:10Z https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/4807400#M435436 Going below 10 often last few days Sun, 03 Nov 2024 18:22:27 GMT https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/4807400#M435436 Redsetter 2024-11-03T18:22:27Z https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/5173328#M542337 <P>Slow speed for 3 days</P><P>downlad 220</P><P>upload 39</P> Mon, 22 Dec 2025 20:49:34 GMT https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/5173328#M542337 Matt4music 2025-12-22T20:49:34Z https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/5173488#M542385 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4570342">@Matt4music</a>&nbsp;how are you measuring speeds? If it is on a device connected by WiFi tgen you are probably simply measuring the speed of the WiFi link between the hub and your device if so those results look fine. Sky test the speed to your hub daily you can see the results in the service checker in the My Sky app. Fibre speeds can vary due to contention* at peak times which is why services are sold on as "up to" but if speeds fall below the guarantee for your product for 3 continous daus you can claim the speed guarantee this link explains more&nbsp;<A href="https://www.sky.com/help/articles/broadband-speeds-explained" target="_blank">https://www.sky.com/help/articles/broadband-speeds-explained</A></P> <P>&nbsp;</P> <P>* The way Openreach provide full fibre connections is a single 2.48Gb/s feeds a distribution point serving up to 30 lines statistically you should get the speed you buy most of the time but speeds can drop at peak times. Sky and the other isps who have customers using a distribution point habe no control over this. You should never see a noticeable slow down in normal domestic activities only in test results.</P> Tue, 23 Dec 2025 08:33:10 GMT https://helpforum.sky.com/t5/Broadband/Slow-inter-et/m-p/5173488#M542385 Chrisee 2025-12-23T08:33:10Z