https://helpforum.sky.com/t5/Broadband/Braodband-off/m-p/5173377#M542350 <P>No internet&nbsp;</P> Mon, 22 Dec 2025 21:55:33 GMT Robertwhyte30 2025-12-22T21:55:33Z https://helpforum.sky.com/t5/Broadband/Braodband-off/m-p/5173377#M542350 <P>No internet&nbsp;</P> Mon, 22 Dec 2025 21:55:33 GMT https://helpforum.sky.com/t5/Broadband/Braodband-off/m-p/5173377#M542350 Robertwhyte30 2025-12-22T21:55:33Z https://helpforum.sky.com/t5/Broadband/Braodband-off/m-p/5173383#M542352 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4500642">@Robertwhyte30</a>&nbsp;Has it just happened and what do you see, couple off links below, and the software checker may take over an hour to work out on the 2nd link below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and later</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 22 Dec 2025 22:03:50 GMT https://helpforum.sky.com/t5/Broadband/Braodband-off/m-p/5173383#M542352 JimM1 2025-12-22T22:03:50Z