topic Re: How to return Sky Broadband equipment? in Broadband

How to return Sky Broadband equipment?

Auris7 — Mon, 22 Dec 2025 17:08:11 GMT

Hello,

I recently cancelled my Sky Broadband order and would like to return the router/equipment.

Could someone please advise:

how the equipment should be returned,

whether Sky provides a prepaid return label,

and what the return deadline is?

I am based in Dublin 24, Ireland.

Any help or recent experience would be appreciated.

Thank you!

Re: How to return Sky Broadband equipment?

Daniel0210 — Mon, 22 Dec 2025 18:04:02 GMT

@Auris7
If you’ve successfully cancelled Sky Ireland should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included.

Keep your proof of posting safe and indefinitely.

Re: How to return Sky Broadband equipment?

JimM1 — Mon, 22 Dec 2025 18:09:35 GMT

@Auris7 If you need it from the sky ROI help website!

Return Sky equipment | Sky Help | Sky.com | Sky Help | Sky.com