https://helpforum.sky.com/t5/Broadband/SKY-BROADBAND-CHANGE-OVER-TO-FIBRE/m-p/5172688#M542156 <P>After 2 failed appointments an engineer arrived last Thursday but couldnt fully complete the work to swap us over as came late and was too dark - now an engineer as arrived today - no contact to advise he was due and now cant complete the work as says we need a compatible router - which you havent sent - please send through and this time fully communicate when you are expected to arrive.</P><P>Absolutely disgusting service.</P> Mon, 22 Dec 2025 08:42:48 GMT Unhappy26 2025-12-22T08:42:48Z https://helpforum.sky.com/t5/Broadband/SKY-BROADBAND-CHANGE-OVER-TO-FIBRE/m-p/5172688#M542156 <P>After 2 failed appointments an engineer arrived last Thursday but couldnt fully complete the work to swap us over as came late and was too dark - now an engineer as arrived today - no contact to advise he was due and now cant complete the work as says we need a compatible router - which you havent sent - please send through and this time fully communicate when you are expected to arrive.</P><P>Absolutely disgusting service.</P> Mon, 22 Dec 2025 08:42:48 GMT https://helpforum.sky.com/t5/Broadband/SKY-BROADBAND-CHANGE-OVER-TO-FIBRE/m-p/5172688#M542156 Unhappy26 2025-12-22T08:42:48Z https://helpforum.sky.com/t5/Broadband/SKY-BROADBAND-CHANGE-OVER-TO-FIBRE/m-p/5172734#M542167 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569685">@Unhappy26</a>&nbsp;the engineer can complete the connection without a router but cannot demonstrate it to you. If you already have a black Sky Broadband hub that can connect to your new supply all you need is an Ethernet cable which connects to the Ethernet port marked as 4 on the back of the. If you stiil have an old Sky Q hub thst may work connected in the same way.</P> <P>&nbsp;</P> <P>Sky do not directly control the setting up of fibre connections and both Openreach and City Fibre are pretty bad at telling Sky what is going on.&nbsp;</P> Mon, 22 Dec 2025 09:24:04 GMT https://helpforum.sky.com/t5/Broadband/SKY-BROADBAND-CHANGE-OVER-TO-FIBRE/m-p/5172734#M542167 Chrisee 2025-12-22T09:24:04Z