https://helpforum.sky.com/t5/Broadband/Lots-of-buffering/m-p/5172682#M542155 <P>We moved from BT in the summer and have experienced buffeting and slow internet speeds. &nbsp;The online checks always say it's ok, but I am constantly dropping out of work meetings and lose connection at heart once a day while streaming via Netflix or Prime.</P><P>&nbsp;</P><P>This seems to have gotten worse in recent weeks and never happened with previous provider.&nbsp;</P> Mon, 22 Dec 2025 08:24:45 GMT GMB21 2025-12-22T08:24:45Z https://helpforum.sky.com/t5/Broadband/Lots-of-buffering/m-p/5172682#M542155 <P>We moved from BT in the summer and have experienced buffeting and slow internet speeds. &nbsp;The online checks always say it's ok, but I am constantly dropping out of work meetings and lose connection at heart once a day while streaming via Netflix or Prime.</P><P>&nbsp;</P><P>This seems to have gotten worse in recent weeks and never happened with previous provider.&nbsp;</P> Mon, 22 Dec 2025 08:24:45 GMT https://helpforum.sky.com/t5/Broadband/Lots-of-buffering/m-p/5172682#M542155 GMB21 2025-12-22T08:24:45Z https://helpforum.sky.com/t5/Broadband/Lots-of-buffering/m-p/5172742#M542170 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569671">@GMB21</a>&nbsp;You could try running the following, but it sounds more like you have a poor wireless wifi signal issue!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).]</P><P>&nbsp;</P><P>and/or</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 22 Dec 2025 09:30:35 GMT https://helpforum.sky.com/t5/Broadband/Lots-of-buffering/m-p/5172742#M542170 JimM1 2025-12-22T09:30:35Z