topic Re: Outstanding cancellation fee in Broadband

Outstanding cancellation fee

Newhome17 — Sun, 21 Dec 2025 21:11:38 GMT

EE are refusing to settle my outstanding broadband cancellation fee. They are saying I need to clear the debt then they will send it me back. I do not have that amount to pay up infront so I would like to set up a payment plan. I am not happy with EE as I wanted to update my daughters phone for Christmas.

Re: Outstanding cancellation fee

JimM1 — Sun, 21 Dec 2025 21:31:43 GMT

@Newhome17 It does not work like that, you have to settle the final bill in full, and also be aware off the time limit that EE set in there process, if you do not comply EE will give you nothing, it's there process and they will do what is needed to not pay it out! The help link below may assist you, and if you are no longer a sky customer they will not talk to you as no legal way to do that, best advice pay up quickly and get it all over and done with, then go fight it out with EE to get the credit applied to your EE account....

Charges for ending your Sky contract early | Sky Help | Sky.com | Sky Help | Sky.com

Re: Outstanding cancellation fee

caesarome — Sun, 21 Dec 2025 21:57:57 GMT

@Newhome17

Did you leave EE and then move to Sky, if so you have to pay any outstanding fees with EE then as long you provide the information they want Sky will credit your account up the following:

https://www.sky.com/help/articles/switching-credit-offer

Switching to Sky Broadband? - We’ll credit you up to £200*
Switching to Sky TV? - We’ll credit you up to £100*
Switching to Sky TV & Broadband? - We’ll credit you up to £300*

You must provide a copy of the bill from EE where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)

Re: Outstanding cancellation fee

JimM1 — Sun, 21 Dec 2025 22:01:31 GMT

@caesarome Kind off read it the other way OP left sky and expected EE to upfront the bill which off course no ISP does and why they have the waiting period for it all and the time limit's, just like sky all documented on there sites!