topic Re: Send back my old router in Broadband

Send back my old router

cakeocakeo — Tue, 09 Dec 2025 18:49:34 GMT

Then I send u a box of old router to you

Re: Send back my old router

Daniel0210 — Tue, 09 Dec 2025 18:52:54 GMT

Have you cancelled your broadband subscription?

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Send back my old router

Aliciacrystal3 — Sun, 21 Dec 2025 21:00:02 GMT

I am currently am working away in Oxford I am not at home until over Christmas can I send it then?

Re: Send back my old router

Daniel0210 — Sun, 21 Dec 2025 21:04:28 GMT

@Aliciacrystal3
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Send it back asap. You're possibly going to be charged non return fees so keep the proof of posting safe and indefinitely, and once Sky have it back (and it's processed) you should be reimbursed.

Re: Send back my old router

JimM1 — Sun, 21 Dec 2025 21:23:14 GMT

@Aliciacrystal3 The help info below also if you need it!

Return Sky TV or Sky Broadband equipment | Sky Help | Sky.com | Sky Help | Sky.com