topic Re: Extra charge in Broadband https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172319#M542035 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3990052">@Liana2</a>&nbsp;All depends on the considered old, you do not own any sky equipment, they give it to you on loan with the promise that was made to keep it good, send it back if requested, if not pay the never ending charges that sky can/will keep applying to you!</P><P>&nbsp;</P><P>If you sent it then call sky with your tracking information and allow them to go look see, if they are wrong all refunds will be returned to you from sky to any extra payment that you have had to make during the period!</P> Sun, 21 Dec 2025 14:56:39 GMT JimM1 2025-12-21T14:56:39Z Extra charge https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172306#M542029 I don't understand why I have to pay for the old device even though I sent it by November 16 Sun, 21 Dec 2025 14:26:52 GMT https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172306#M542029 Liana2 2025-12-21T14:26:52Z Re: Extra charge https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172309#M542030 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3990052">@Liana2</a>&nbsp;</P> <P>What have you sent back and why?&nbsp;</P> Sun, 21 Dec 2025 14:44:24 GMT https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172309#M542030 Daniel0210 2025-12-21T14:44:24Z Re: Extra charge https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172319#M542035 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3990052">@Liana2</a>&nbsp;All depends on the considered old, you do not own any sky equipment, they give it to you on loan with the promise that was made to keep it good, send it back if requested, if not pay the never ending charges that sky can/will keep applying to you!</P><P>&nbsp;</P><P>If you sent it then call sky with your tracking information and allow them to go look see, if they are wrong all refunds will be returned to you from sky to any extra payment that you have had to make during the period!</P> Sun, 21 Dec 2025 14:56:39 GMT https://helpforum.sky.com/t5/Broadband/Extra-charge/m-p/5172319#M542035 JimM1 2025-12-21T14:56:39Z