topic Re: Broadband keeps dropping out in Broadband

Broadband keeps dropping out

JPS1964 — Sun, 21 Dec 2025 10:59:12 GMT

I had a problem with my broadband last week and an engineer came out to fix it. The broadband is now intermittent, staying on for a few minutes and then dropping out with no internet for minutes at a time.

I had no info from the engineer to say what the original issue was but clearly it is not fixed. Could the engineer please come out again and fix this issue

Re: Broadband keeps dropping out

JimM1 — Sun, 21 Dec 2025 11:03:35 GMT

@JPS1964 You need to call sky again for that, dial 150 from your landline if working, or 150 from a sky mobile will also get you to customer service but let them know you wish to talk about your broadband!

Re: Broadband keeps dropping out

Daniel0210 — Sun, 21 Dec 2025 11:04:07 GMT

@JPS1964

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You'll need to report it to Sky again so they can get Openreach on the case. Hopefully they can sort it before Christmas.