topic Re: No broadband connection. I've tried all the options. in Broadband

No broadband connection. I've tried all the options.

LeeS3 — Sun, 21 Dec 2025 10:49:24 GMT

I've gone a oermared light on the sky hub. I've tried every option that sky service checker gives. I've done on/off, WPS reset , everything . Service checker says no known issues in my area. Unfortunately I can't ring sky as I have no mobile signal in my area but i can text. I've tried using chat but it just keeps sending me back to the service checker or stating assistant isn't available! 3 weeks ago we had service issues in my area for 10 days , it was a bt issue. But that was resolved. How do I get chat to help ?

Re: No broadband connection. I've tried all the options.

Daniel0210 — Sun, 21 Dec 2025 10:55:36 GMT

@LeeS3

I'm trying to work out what a oermared light should read as.

The easiest way to contact Sky is by dialling 150 free from your Sky Talk landline if it's still working.

Re: No broadband connection. I've tried all the options.

LeeS3 — Sun, 21 Dec 2025 11:18:38 GMT

I don't have a landline but thanks for replying.

Re: No broadband connection. I've tried all the options.

Daniel0210 — Sun, 21 Dec 2025 11:20:34 GMT

@LeeS3 wrote:

I don't have a landline but thanks for replying.

@LeeS3

You do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

If you buy a cheap handset in the future you only need to plug it in when you need to call Sky (by dialling 150 which is free) if there's an issue.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: No broadband connection. I've tried all the options.

JimM1 — Sun, 21 Dec 2025 11:45:53 GMT

@LeeS3 For future reference the link is below search the sky help for broadband-digital-hub! Chat is ((open)) keep searching currently until you find the help page that allows you to chat! No i still need help, i'd prefer to get in touch, check the box. get in touch and select the chat! Sky just don't make it easy!

Support with other needs | Sky Help | Sky.com | Sky Help | Sky.com

Re: No broadband connection. I've tried all the options.

LeeS3 — Sun, 21 Dec 2025 11:31:32 GMT

Thanks for the info. I do have a cheap handset I'll plug it in now and give 150 a try.

Re: No broadband connection. I've tried all the options.

LeeS3 — Sun, 21 Dec 2025 11:40:32 GMT

Unfortunately phone doesn't work when plugged into back of sky hub , I assume because there's a red light on the hub (the connection issue I'm trying to resolve). And some else has responded confirming sky assistance chat is closed at the moment. I'll have to drive to somewhere to get a mobile signal, and then when they ask me to check the hub I'll have to explain I'm not home 🤣

Re: No broadband connection. I've tried all the options.

JimM1 — Sun, 21 Dec 2025 11:43:23 GMT

@LeeS3 Chat is open use the link supplied above via your mobile that you said was working! If you have red light and you are on a digital feed then yes the landline does not work!

Re: No broadband connection. I've tried all the options.

LeeS3 — Sun, 21 Dec 2025 11:45:26 GMT

It should just read red light.

Re: No broadband connection. I've tried all the options.

JimM1 — Sun, 21 Dec 2025 11:47:47 GMT

@LeeS3 Have edited up post 5 for all the info, so see if it get's you where you need to be!