topic Re: No WiFi connection in Broadband

No WiFi connection

Bucket365 — Sat, 20 Dec 2025 16:53:27 GMT

Voice light is orange why does this keep happening

Re: No WiFi connection

caesarome — Sat, 20 Dec 2025 17:17:58 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No WiFi connection

Daniel0210 — Sat, 20 Dec 2025 17:18:00 GMT

@Bucket365

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start