topic Re: Service drop out & no connection in Broadband

Re: Service drop out & no connection

jm-13 — Fri, 19 Dec 2025 21:21:44 GMT

Same here. Absolutely no support. Nothing to explain loss of service. Pointless app unless you wanting to purchase extras.

Can only google for another website to give connection status. You wont find it here. Pointless and difficult.

Re: Service drop out & no connection

caesarome — Fri, 19 Dec 2025 21:40:22 GMT

@jm-13

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Service drop out & no connection

BelfastSnapper — Sat, 20 Dec 2025 10:05:21 GMT

all on different days and the app says nothing wrong!

Re: Service drop out & no connection

JimM1 — Sat, 20 Dec 2025 10:23:23 GMT

@BelfastSnapper Have a read at @Chrisee posting to see if it makes sense to you, pictures posted have to be cleared and approved for general viewing!

Sky’s Service Checker - junk or useful? | Sky Community