topic Re: Broadband speeds reported versus actual in Broadband

Broadband speeds reported versus actual

biffy1974 — Fri, 19 Dec 2025 21:31:30 GMT

I find myself constantly having the app saying there is an issue with the broadband. When I use the Sky app to check it comes back as fine even though the same app is saying it's slow. 2 independent speed checks show the same result at the same low speed and the Sky app still says it's fine at 160mps when it should be minimum 600. The independents show 60mps. I've reset it. I spoke to Sky last time and they went through a reset but it's still going wrong every few days. Who do I believe? The app? The independents?

Re: Broadband speeds reported versus actual

JimM1 — Fri, 19 Dec 2025 21:37:05 GMT

@biffy1974 What does the sky service checker history show you for the 30 day's that it checks and records the connection for you, broadband and the > will expand and show!

https://www.sky.com/servicechecker

Re: Broadband speeds reported versus actual

biffy1974 — Fri, 19 Dec 2025 22:54:26 GMT

Well that's just it. It's showing an average of 160 when it should be 600 min. I have told them this but all I get is wait till the next update

Re: Broadband speeds reported versus actual

JimM1 — Fri, 19 Dec 2025 23:15:32 GMT

@biffy1974 Capture the screen history, was there a specific day that it all dropped down, your picture should be up in the FF900 Mb/s range for your fibre connection, below when the picture get's cleared here is an old sample of mine on a FF500 feed from OR!

Old daily screen capture for FF500 to a SR203 sky hub!

Re: Broadband speeds reported versus actual

Fibre150poor — Sun, 25 Jan 2026 19:10:20 GMT

They base it on network cable who uses that.i ended up ad Hocking a nighthawk 700 router that gives me 200 yd wifi.but with having so many 2.5 mhz wifi signal it's pulling speed down but my only 5g wifi phone is pulling as sky say.with everything wifi and all in normal 2.5 wifi frequency it's bad I must have at least whot with blink cameras wifi plugs bulbs at least 50

Re: Broadband speeds reported versus actual

JimM1 — Sun, 25 Jan 2026 19:15:32 GMT

@Fibre150poor Got no idea!