topic Re: No internet in Broadband

No internet

Sas9 — Wed, 17 Dec 2025 23:59:20 GMT

Have no internet connection

tried resetting router and sky q box. Still not working

Re: No internet

Daniel0210 — Thu, 18 Dec 2025 04:52:38 GMT

@Sas9
The first thing to try (even if you’ve already tried it) is to use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

Sas9 — Fri, 19 Dec 2025 17:09:15 GMT

Hi Daniel, thank you for your most detailed reply.

My broadband checks all came back with no problems, so after half an hour trying everything I just went to bed and by the morning all was corrected, so must have been a small outage. Will keep your info for the next time. Thanks again👍

Re: No internet

Daniel0210 — Fri, 19 Dec 2025 17:30:20 GMT

@Sas9

As you originally posted at 2359hrs I very nearly posted an alternative response so also worth keeping this one too…

…Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#