WiFi dropping

Georgia1124_ — Fri, 19 Dec 2025 15:31:36 GMT

Hello,

We've just had full fibre gigafast fitted this week, and the WiFi is fine downstairs but it doesn't work well upstairs (and I work from home up there) and doesn't reach the garden.

For the price p/ month, we expected it to be stronger - it's an average 3-bed sized house.

is there anything you can do asap to help with the connection upstairs and outside (required for security ie cameras)

Thanks,

Georgia

Re: WiFi dropping

JimM1 — Fri, 19 Dec 2025 15:44:24 GMT

@Georgia1124_ You need to have sky Max and the additional service for what you are looking at, the details are all linked below for you to look at! Also OUTSIDE is NOT covered at all!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

topic WiFi dropping in Broadband

WiFi dropping

Re: WiFi dropping