topic Re: No internet in Broadband

No internet

Juliefairb — Fri, 19 Dec 2025 14:14:47 GMT

Hi. My internet is not working still. It's on and off constantly. I'm paying quite a lot a month and I'm unable to use my WiFi. Someone recently came out to fix it and it's still not working. I've done the checks online and it says the connection looks good but I have no WiFi again

Re: No internet

Daniel0210 — Fri, 19 Dec 2025 14:16:38 GMT

@Juliefairb
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Broadband problems

Juliefairb — Sat, 20 Dec 2025 10:06:23 GMT

I am unable to call sky. I need my broadband sorted. There is continuously a problem with the connection and low speed. I'm paying for internet I am unable to use properly

Re: Broadband problems

JimM1 — Sat, 20 Dec 2025 10:28:47 GMT

@Juliefairb If you are unable to give sky a call then there may be nothing else that can be done for you!

Re: Broadband problems

Daniel0210 — Sat, 20 Dec 2025 10:34:18 GMT

@Juliefairb

I've moved this mornings post into the one you made yesterday.

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Why can't you contact Sky?