topic Reschedule in Broadband

Reschedule

Chi8 — Fri, 19 Dec 2025 11:44:10 GMT

I am writing regarding my Sky Broadband installation scheduled for 9 January 2026. I have tried repeatedly to contact your customer service team to rearrange my installation date, but unfortunately I have been unable to reach anyone by phone or through other contact channels. Due to the lack of response and support, I now wish to cancel my Sky Broadband installation and order. Please confirm in writing that the installation scheduled for 9 January 2026 has been cancelled and that no charges will be applied to my account. I look forward to your confirmation as soon as possible.

Re: Reschedule

GD1 — Fri, 19 Dec 2025 11:59:27 GMT

@Chi8 I'm afraid you're stil not contact Sky customer service, this is a cystomer hekps customer community, to cancel any orders you will need to call to cancel.

Did you try to reschedule your appointment online through the order tracking pagehttps://www.sky.com/ordertracking

Nothing can or will happen on the back of your post