https://helpforum.sky.com/t5/Broadband/Renew-subscription/m-p/5170448#M541593 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4567113">@Chantelle5</a>&nbsp;you should not be being charged for the 500Mb/s service if it has not been activated. Check your bill to see exactlybwhat you are paying for. If its wrong tgen call Sky.</P> <P>&nbsp;</P> <P>You will be due compensation if Sky gave you a date for the new service and thst has slipped see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com</A></P> Thu, 18 Dec 2025 15:48:37 GMT Chrisee 2025-12-18T15:48:37Z https://helpforum.sky.com/t5/Broadband/Renew-subscription/m-p/5170306#M541552 <P>Hi,</P><P>we've renewed our subscription for a better deal with sky fibre 500 only to be told weeks later its not available until march next year am I entitled to some kind of compensation or at least my subscription extended the equal time I have to wait</P> Thu, 18 Dec 2025 13:17:36 GMT https://helpforum.sky.com/t5/Broadband/Renew-subscription/m-p/5170306#M541552 Chantelle5 2025-12-18T13:17:36Z https://helpforum.sky.com/t5/Broadband/Renew-subscription/m-p/5170448#M541593 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4567113">@Chantelle5</a>&nbsp;you should not be being charged for the 500Mb/s service if it has not been activated. Check your bill to see exactlybwhat you are paying for. If its wrong tgen call Sky.</P> <P>&nbsp;</P> <P>You will be due compensation if Sky gave you a date for the new service and thst has slipped see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com</A></P> Thu, 18 Dec 2025 15:48:37 GMT https://helpforum.sky.com/t5/Broadband/Renew-subscription/m-p/5170448#M541593 Chrisee 2025-12-18T15:48:37Z