Connection issues & address conformation

LucyEH — Thu, 18 Dec 2025 13:14:27 GMT

Hello, we switched to sky broadband yesterday and got connected during the day. We had an issue with the password which is in the process of being resolved and an engineer will come out on monday. Today we have no WiFi with an error message saying the hub is connected but with without Internet. When I check the service using the app it says no issues. I also note the address in the service check section is for 1 Denehurst, when our address is actually 1 School House, Denehurst. Can you provide assistance and or reassurance that the right address has been connected to the exchange? Thank you

Re: Connection issues & address conformation

GD1 — Thu, 18 Dec 2025 13:18:37 GMT

@LucyEH You will need to call Sky to confirm all of this as this is a customer helps customer community.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

topic Connection issues & address conformation in Broadband

Connection issues & address conformation

Re: Connection issues & address conformation