https://helpforum.sky.com/t5/Broadband/Breaking-regularly/m-p/5170054#M541490 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566832">@SophieBilsby</a>&nbsp;If you are having it regular see the links below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 18 Dec 2025 06:53:47 GMT JimM1 2025-12-18T06:53:47Z https://helpforum.sky.com/t5/Broadband/Breaking-regularly/m-p/5170052#M541489 <P>My internet goes down multiple times a week but they are really impossible to get hold of to send an engineer to see what's going on as it's on and off, it's driving us all mad !&nbsp;</P> Thu, 18 Dec 2025 06:49:39 GMT https://helpforum.sky.com/t5/Broadband/Breaking-regularly/m-p/5170052#M541489 SophieBilsby 2025-12-18T06:49:39Z https://helpforum.sky.com/t5/Broadband/Breaking-regularly/m-p/5170054#M541490 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4566832">@SophieBilsby</a>&nbsp;If you are having it regular see the links below!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 18 Dec 2025 06:53:47 GMT https://helpforum.sky.com/t5/Broadband/Breaking-regularly/m-p/5170054#M541490 JimM1 2025-12-18T06:53:47Z