topic Re: Broadband out? in Broadband

Broadband down essex

Hollyann24 — Wed, 17 Dec 2025 23:30:42 GMT

Broadband down in Essex

saying could take days

meaning I can't work

have no tv or anything 😩😩

Broadband out?

Mo119 — Wed, 17 Dec 2025 23:30:53 GMT

Anybody else in Stanford le Hope lost internet?

Re: Broadband out?

Hollyann24 — Wed, 17 Dec 2025 23:33:15 GMT

Yes!!! Ours is out in Stanford hun

Re: Broadband out?

PDS157 — Wed, 17 Dec 2025 23:34:25 GMT

Yes we have

Re: Broadband out?

PDS157 — Wed, 17 Dec 2025 23:38:20 GMT

I thought it was just us, sky's checker indicates that everything is fine, it obviously isn't!

What on earth is going on?

Re: Broadband out?

LA10_ — Wed, 17 Dec 2025 23:56:15 GMT

Yes mine is too! The sky app said it was an outage for like 5 minutes but now says everything is fine but it still isn't working !

Re: Broadband out?

Hollyann24 — Thu, 18 Dec 2025 00:09:24 GMT

Ours says the same and says it could take days to fix! 😩😩

im supposed to be working! Clearly I can't

Re: Broadband out?

Skyuser441 — Thu, 18 Dec 2025 00:10:27 GMT

Yes mine too, checked my connection with sky and says all ok, but no internet????

Re: Broadband out?

David6006 — Thu, 18 Dec 2025 00:13:12 GMT

Yep ours is out too!

Re: Broadband out?

MandalorianSoup — Thu, 18 Dec 2025 00:21:34 GMT

Ours is down in SLH too.

Re: Broadband out?

Sarahdeluen — Thu, 18 Dec 2025 00:35:02 GMT

Mine too, West Yorkshire

Re: Broadband down essex

Daniel0210 — Thu, 18 Dec 2025 05:10:03 GMT

@Hollyann24 wrote:

Broadband down in Essex

saying could take days

meaning I can't work

@Hollyann24
Yes, Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (after getting permission from the local council).

▪️

As the Essex issues started before midnight it's unlikely to be maintenance taking place.

The first thing to try (even if you’ve already tried it) is to use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband out?

Daniel0210 — Thu, 18 Dec 2025 05:03:19 GMT

@Sarahdeluen

You are in a totally different area. In view of the time you posted any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.