https://helpforum.sky.com/t5/Broadband/Tv-picture-and-sound-staggering/m-p/5169945#M541429 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4460294">@Jacky7</a>&nbsp;although it can be an issue at the server end if it affects many channels it is most likely to be due to a poor data connection. The pucks show signal strength in the network settings menu ot you can run a network test in the Get Help menu in the Netflix app.&nbsp;</P> Wed, 17 Dec 2025 21:48:32 GMT Chrisee 2025-12-17T21:48:32Z https://helpforum.sky.com/t5/Broadband/Tv-picture-and-sound-staggering/m-p/5169889#M541407 <P>The sound continues as normal but picture freezes then catches up. The Sky broadband is in my name. Sky TV is in my daughters name both at same address&nbsp;</P> Wed, 17 Dec 2025 20:51:08 GMT https://helpforum.sky.com/t5/Broadband/Tv-picture-and-sound-staggering/m-p/5169889#M541407 Jacky7 2025-12-17T20:51:08Z https://helpforum.sky.com/t5/Broadband/Tv-picture-and-sound-staggering/m-p/5169945#M541429 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4460294">@Jacky7</a>&nbsp;although it can be an issue at the server end if it affects many channels it is most likely to be due to a poor data connection. The pucks show signal strength in the network settings menu ot you can run a network test in the Get Help menu in the Netflix app.&nbsp;</P> Wed, 17 Dec 2025 21:48:32 GMT https://helpforum.sky.com/t5/Broadband/Tv-picture-and-sound-staggering/m-p/5169945#M541429 Chrisee 2025-12-17T21:48:32Z