topic No broadband connection in Broadband

No broadband connection

Tracy1651 — Wed, 17 Dec 2025 21:09:20 GMT

Broadband connection

Re: No broadband connection

JimM1 — Wed, 17 Dec 2025 21:16:36 GMT

@Tracy1651 Did you ever have a connection, your posting has zero information!

Re: No broadband connection

Lesl2 — Wed, 17 Dec 2025 21:38:46 GMT

Spoke to sky earlier on the evening about the landline. Since the I have just tried to go onto broadband and there is now no connection. I have followed the instructions to connect but that has not worked. It was working until previous to my earlier phone call

Re: No broadband connection

caesarome — Wed, 17 Dec 2025 22:35:05 GMT

@Lesl2

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.