https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5169333#M541276 <P>Loss of connection,&nbsp; poor signal at 1 meter , paying for fast speed Internet and getting alot slower speed , frustration growing as this is not the first time,&nbsp;&nbsp;</P><P>Possibly time to find a new provider,&nbsp;</P> Wed, 17 Dec 2025 10:18:13 GMT mialouise2013 2025-12-17T10:18:13Z https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5169333#M541276 <P>Loss of connection,&nbsp; poor signal at 1 meter , paying for fast speed Internet and getting alot slower speed , frustration growing as this is not the first time,&nbsp;&nbsp;</P><P>Possibly time to find a new provider,&nbsp;</P> Wed, 17 Dec 2025 10:18:13 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5169333#M541276 mialouise2013 2025-12-17T10:18:13Z https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5169365#M541285 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2341785">@mialouise2013</a>&nbsp;if you are out of contact you can indeed move but if you are still in contract then you will get a bill if you switch before Sky have released you from contract after admitting they cannot solve the issue. </P> <P>&nbsp;</P> <P>Speed to the hub is guaranteed but thst doesnt extend to speed to the devices. This is because while 1m of air should present no issue &nbsp;lets say there is a sheet of metal foil in the way then you would get zero direct signal. Any non-metallic solid object like a wall will cause attenuation of any radio signal the more dense the object the greater the signal loss. Therefore WiFi speedsxdepend on the layout of your home and the type of construction.</P> Wed, 17 Dec 2025 10:54:42 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5169365#M541285 Chrisee 2025-12-17T10:54:42Z