topic Re: I have a complaint in Broadband

I have a complaint

kevin257 — Tue, 16 Dec 2025 20:14:50 GMT

I am feed up its been 100 days whating for my full fiber to be connected I was told that bt is doing it thay started it then thay have not been back I am so disappointed with this I am not happy with it.. way cannot sky connect me by email properly or ring me and put it right I now it was free to put I want it fixt now

Re: I have a complaint

GD1 — Tue, 16 Dec 2025 20:18:44 GMT

@kevin257 Your not contacting Sky, demands to fix it now won't actually achieve it. If you wish to raise a complaint you need to follow the correct steps https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: I have a complaint

caesarome — Tue, 16 Dec 2025 20:19:06 GMT

@kevin257

A few things to note on here.

You are not emailing Sky by posting in the email forum as that is where people post about issues with their Sky email account.

This is a community where customers help each other.

Your post isn't clear as to what has or has not happened so this link explains how to put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: I have a complaint

TimmyBGood — Tue, 16 Dec 2025 20:25:01 GMT

@kevin257 wrote:

I was told that bt is doing it thay started it then thay have not been back

Openreach, not 'BT'.

Unfortunately a percentage of new FTTP installations hit significant complications.

Putting the address into the BT Wholesale Availability Checker may provide a clue about where the delay is.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.