topic Re: WiFi issues in Broadband

WiFi issues

Anonymous — Tue, 16 Dec 2025 20:13:15 GMT

Good evening

we recently upgraded to better WiFi to solve the issue of unstable WiFi connection in my sons bedroom. We were told we could be sent a booster or extender free of charge if we were still experiencing issues. We are still experiencing the connection dropping regularly, therefore, please could I request the necessary equipment to improve the problem?

Many thanks

Becky

Re: WiFi issues

caesarome — Tue, 16 Dec 2025 20:19:52 GMT

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: WiFi issues

Daniel0210 — Tue, 16 Dec 2025 20:20:07 GMT

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

As you've closed your Community log in you'll need to contact Sky to arrange.