topic Re: City fibre installation in Broadband

City fibre installation

Lady+Lynda — Tue, 16 Dec 2025 13:44:54 GMT

City fibre have put a new black box on the wall. However the black internet box has an amber light and there are no apps now on the TV. After waiting 16 minutes as you're very busy. Does this also mean I need to cancel my phone line subscription as at present. The phone connection is now on the other side of the room and I have been told to go and buy several metres of extension cable and a handyman to help

Re: City fibre installation

GD1 — Tue, 16 Dec 2025 13:49:57 GMT

@Lady+Lynda Your post has been moved from the Sky Go Board as your query in unrelated to the PC & Mobile app.

Do you get your broadband through Sky Via the Citfy Fibre network? If so your phone line/calls come vie the New Sky Hub, your old line will have already been disconnected when you transferred to Sky.

Re: City fibre installation

jayach — Tue, 16 Dec 2025 14:08:51 GMT

@Lady+Lynda

It doesn't sound like your Cityfibre broadband is working yet, check troubleshooting here:

https://cityfibre.com/help-support/my-full-fibre-broadband-has-stopped-working-what-should-i-do

Have you just transfered to Sky from another ISP, or have you had an upgrade by Sky.

Re: City fibre installation

Lady+Lynda — Tue, 16 Dec 2025 15:08:44 GMT

We've had an ?upgrade by SKy(city fibre) questionable if it's an upgrade....

Amber light has turned green but still no TV apps. I've tried to follow the set up instructions and have the pattern imprint on my finger from holding in the button.

Re: City fibre installation

jayach — Tue, 16 Dec 2025 15:39:21 GMT

If the Cityfibre installation has only just been completed, it's possible your service hasn't been transferred yet.

Have you moved the Sky router to the Cityfibre ONT (the black box), does the router show the Internet is connected?

Going forward the phone service will be VoIP (Voice over Internet Protocol) and will be connected to the router and not the wall phone sockets, are you aware of that?

Re: City fibre installation

Lady+Lynda — Tue, 16 Dec 2025 15:46:12 GMT

Thank you, no-one had said just to plug the phone into the router.

One down one to go

Just waiting for the apps to connect

Thanks for your support

Re: City fibre installation

JimM1 — Tue, 16 Dec 2025 16:02:41 GMT

@Lady+Lynda You will need to connect the TV to the sky Hub via the wireless wifi connection or prefered over Ethernet wired. Once connected you should get signal and hopefully Internet connection on your TV!